Terms of purchase
These terms set out how goods are purchased at the Smilgos online shop, smilgos.com.
1. General provisions
By placing an order at smilgos.com, the buyer confirms that they have read and accept these terms of purchase. Purchases may be made by legally capable natural persons and by legal entities. If you have questions about these terms, write to [email protected].
2. Placing an order and forming a contract
An order is placed by choosing goods, filling the cart and completing the order form. The contract of sale between buyer and seller is deemed concluded from the moment the buyer pays for the order and we confirm receipt by email. An order is only processed once payment has been confirmed.
3. Prices and payment
All prices in the shop are shown in euros (EUR). Goods are paid for by credit or debit card payments are processed securely by the Stripe payments platform. You will find more information on the page Payment.
4. Delivery of goods
Goods are delivered throughout Lithuania to the buyer's chosen parcel locker (Venipak, Itella/Smartpost or Omniva). For purchases of €35 or more, delivery is free. Delivery times and charges are listed on the page Delivery.
5. Right of withdrawal and returns
The buyer (consumer) has the right to withdraw from the contract of sale within 14 days of receiving the goods, without giving a reason, by notifying us by email at [email protected]. The returned item must be unused, undamaged and with its presentation intact. Once we have received the returned item, we will refund the amount paid within 14 days at the latest. This right does not apply to goods excluded from the right of withdrawal under Article 6.228 of the Civil Code of the Republic of Lithuania10 (for example, custom-made goods).
6. Quality of goods
If you received a defective item or one that does not match your order, contact us by email at [email protected] – we will replace the item, put the defects right or refund your money. The consumer protection guarantees provided for in Lithuanian law apply to goods of unsatisfactory quality.
7. Personal data
The buyer's personal data required to fulfil an order (name, surname, contact details, delivery information) is processed solely for the purpose of fulfilling that order, and is passed to third parties only as far as is necessary to deliver the order and process payment.
8. Final provisions
These terms are governed by the law of the Republic of Lithuania. Disputes are settled by negotiation.