Privacy policy

Here we explain what personal data we collect at the smilgos.com shop, why we collect it, and what rights you have.

1. Data controller

The controller of your personal data is the Smilgos online shop (smilgos.com). For any question relating to personal data you can contact us by email at [email protected]. We process personal data in accordance with the General Data Protection Regulation (GDPR) and the law of the Republic of Lithuania.

2. What data we collect and why

When you place an order we collect the data needed to fulfil it: first name, surname, email address, telephone number and your chosen delivery point (parcel locker). We process this data on the basis of performance of a contract. If you create an account, we store its details and your order history. When you email us, we process the content of that correspondence so that we can answer your query. We also retain order and accounting records in order to meet our legal obligations in the field of accounting.

3. Who we share data with

We share data only as far as is necessary to fulfil your order:

  • Payment processing – payments are handled by Stripe; your card details are submitted directly to Stripe and are neither accessible to us nor stored on our website.
  • Delivery services – to deliver your parcel we pass your name, contact details and chosen parcel locker to the relevant carrier (Venipak, Itella/Smartpost or Omniva).
  • Technical services – to the website hosting and maintenance providers who keep the site running.

We do not sell your data and we do not use it for direct marketing without your consent.

4. How long we keep data

We keep order and accounting data for as long as accounting legislation requires. Account data is kept for as long as the account is active you can ask us to delete your account at any time. We keep correspondence for as long as is needed to resolve your query.

5. Cookies

We use only the cookies essential for the site to work they are needed for the shopping cart, logging in and the checkout process. We do not use marketing or advertising tracking cookies.

6. Your rights

You have the right to access your personal data, to ask for it to be corrected or erased, to restrict its processing, to receive it in a portable format and to object to processing. To exercise these rights, write to [email protected]. If you believe your data is being handled improperly, you have the right to lodge a complaint with the State Data Protection Inspectorate (vdai.lrv.lt).

7. Changes to this policy

We may update this privacy policy where necessary the current version is always published on this page. Last updated July 2026.